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ECLOUD / ZIMBRA EMAIL / GUIDE 14

Protect access to your account

Change your password and use the second factor if enabled.

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Before we begin. This manual covers the Zimbra webmail. The routes for Classical and Modern are shown separately. Some functions require your organization to enable them. For Outlook and cell phones, ask Engitech for the parameters of your account.
14 / Security and help

Protect access to your account

Change your password and use the second factor if enabled.

VISUAL GUIDE

Here's how, step by step.

Illustrative example. Select each step; this does not connect to your account.

eCloud · Mail
STEP 1Password of your account
01

Create an exclusive key

Avoid reusing passwords from other services.

CLASSIC INTERFACEThe password can be managed from Preferences → General; the second factor usually appears in Preferences → Accounts, if enabled.
MODERN INTERFACEThe account menu offers Change Password; Account Settings includes second factor when available.
  1. To change your password, open the corresponding option of your account. If your company uses a centralized access, follow the procedure indicated by the administrator.
  2. Enter the current password and the new twice. It uses an exclusive key and meets the requirements of the system.
  3. If you have two-factor authentication, start your settings from account security options.
  4. Follow the assistant with the admitted method. If you use an authentication application, scan the QR within that application and validate the requested code.
  5. Save the recovery codes safely, if the system offers them. Do not share the QR, passwords or verification codes.
  6. Update the authentication of your mail applications as appropriate. Some facilities need application passwords for external customers.
Keep in mindIf an option does not appear, consult Engitech. It doesn't mean you have to modify server settings on your own.
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Sources and scope of this guide

Final user guide prepared for eCloud. Reference: Zimbra Daffodil 10, classic and modern interfaces. Names can vary by version, language, permissions and configuration. Do not document the eCloud administration console or confirm functions enabled in a specific account. Editorial review: 4 of October of 2026.

Adaptation to Spanish of official guides Zimbra Modern Web App y Zimbra Classic Web App, © Synacor, Inc., low CC BY-SA 4.0. Adapted teaching text and official captures distributed under the same license. Instructions and examples and recommendations for use have been summarized. Reference captures are in English; they are not captures of a eCloud account. Logos and brands retain their respective rights.

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