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ECLOUD / ZIMBRA EMAIL / GUIDE 15

Check storage and recover messages

Control the mailbox fee and act carefully when deleting.

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Before we begin. This manual covers the Zimbra webmail. The routes for Classical and Modern are shown separately. Some functions require your organization to enable them. For Outlook and cell phones, ask Engitech for the parameters of your account.
15 / Security and help

Check storage and recover messages

Control the mailbox fee and act carefully when deleting.

VISUAL GUIDE

Here's how, step by step.

Illustrative example. Select each step; this does not connect to your account.

eCloud · Mail
STEP 1Mailbox storage
01

Check your quota

Check the space used and available.

CLASSIC INTERFACEThe quota indicator is usually associated with the account name; it also checks the large message search options.
MODERN INTERFACECheck Settings → General → Storage.
  1. Check the storage usage that shows your account. In the modern interface is located in Settings → General → Storage.
  2. Find messages with large attachments and evaluate what you can keep out of your mailbox following your company's policies.
  3. Remove only messages you no longer need. Moving them to a folder within the account does not reduce the fee.
  4. Before emptying Trash or Spam, check your content. Permanent removal can prevent them from recovering from the webmail.
  5. For an accidental deletion, open Trash and move the message to the right folder. If you are not there, consult the support as soon as possible.
Keep in mindRecovery after emptying depends on retention and back-ups contracted. A universal period of recovery is not guaranteed.
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Sources and scope of this guide

Final user guide prepared for eCloud. Reference: Zimbra Daffodil 10, classic and modern interfaces. Names can vary by version, language, permissions and configuration. Do not document the eCloud administration console or confirm functions enabled in a specific account. Editorial review: 4 of October of 2026.

Adaptation to Spanish of official guides Zimbra Modern Web App y Zimbra Classic Web App, © Synacor, Inc., low CC BY-SA 4.0. Adapted teaching text and official captures distributed under the same license. Instructions and examples and recommendations for use have been summarized. Reference captures are in English; they are not captures of a eCloud account. Logos and brands retain their respective rights.

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